3917 Breda Court
Modesto, California 95356
EDUCATION California State University, Stanislaus Turlock, California
Bachelor of Business Administration with a concentration in Marketing, August 2016.
EXPERIENCE Zenique Hotels/Holiday Inn Express & Suites Modesto, California
Guest Services Supervisor March 2007 to August 2015
Greeted and registered guests in a 95 room hotel using a Point of Sale (POS) Terminal, memorizing faces and names to ensure personalized service throughout guest stays.
Maintained an excellent customer satisfaction rating over five years, covering categories such as friendliness, efficiency, helpfulness, and knowledgeability.
Balanced daily credit card and cash transactions at the end of each shift and reviewed reports to ensure accurate accounting of all transactions.
Trained multiple new front desk agents in using POS Terminals, hotel information, providing guest services, and confirming online room reservation services.
Maintained an up-to-date knowledge of hotel facilities and local businesses to proficiently answer all guest questions and request.
Earned a promotion from Guest Services Agent to Guest Services Supervisor in January of 2010.
COMPUTER SKILLS Excel, Word, PowerPoint, and Opera Property Management System. Also efficient in 10- key and type 55 words per minute.
ADDITIONAL DATA Fluent in Gujarati and Hindi. Enjoy traveling, automotive, basketball, football, music, outdoors, and cooking.